Customer Success is leading the way

Introduction

As BallotReady grows and evolves, we strive to provide the best possible customer service to all of our customers. Here’s how we know we’re succeeding and where to improve:

Survey Results

We recently conducted a survey of our customers to see how we’re doing, and across the board we received some of our highest ratings ever, particularly as it relates to our customer success team.

As one customer said about our customer success director, “She goes above and beyond to make sure we have everything we need to run [our] voter outreach program efficiently [and] is incredibly responsive to our requests.”

We are proud to provide exemplary service to all of our customers, including individual leads assigned to each customer and a support portal to submit tickets for rapid response. Keep reading to see other ways we support our customers, explore more topline data from the survey, and discover how we can support your organization’s election strategy.

Responsive Problem Solving

“She goes above and beyond to make sure we have everything we need to run [our] voter outreach program efficiently [and] is incredibly responsive to our requests.”

Reacting quickly to all questions and comments that are sent to us is the best way to ensure both customer success and the accuracy of our tools.

Comprehensive responses to these inquiries is something we emphasize, and a feature of our service that customers have come to expect.

When asked whether we are “responsive when I have a question or problem,” our customers gave us an average score of 8.88 of 10, the highest score across the entire survey.

We are committed to working with our customers to provide the best possible resource for all voters and will always work diligently to create a high-quality customer support experience.

Great Investment

“BallotReady is a powerful organizing tool for [us] to use in our efforts to reach out to voters, educating them on our … slate of candidates, and then following up during GOTV operations.”

Organizations using BallotReady products view them as an integral part of their voter engagement programs.

When asked if they agree with the statement “my CivicEngine products are a great investment for my organization,” our customers responded overwhelmingly positively, with an aggregate score of 8.69.

This represents a full point increase over responses to the same question in 2020, demonstrating a growing appreciation for how our tools impact the organizations that use them. One customer described their experience with our tools, writing, “BallotReady is a powerful organizing tool for [us] to use in our efforts to reach out to voters, educating them on our … slate of candidates, and then following up during GOTV operations.”

High-Quality Data

For 2022, 90% of voters will be able to access their precise county and city commissioner subdistricts when they use our data, our best results to date. This thoroughness from our data team was reflected in the survey results, with the statement “BallotReady's data is high-quality” receiving a score of 8.05. To learn more about our best-in-class database, check out our BallotReady by the Numbers research article.

Likely to Renew

Perhaps the most important metric of our success, customers are extremely likely to renew their contract with us in the future. When asked how likely renewal is for their organization, over 60% of respondents gave us a perfect 10, leading to an aggregate score of 8.69. We are honored that our partners have put their trust in us this year for their election strategy needs, and proud that they plan to continue doing so in the future.

To learn more about how BallotReady can help your organization meet its election goals, sign up for a demo today.